Postponements / Cancellations

If you cannot keep an appointment, it can be canceled or postponed free of charge
up to 24 hours
in advance.

Please understand that we have to charge 100% of the treatment price for appointments canceled or postponed on the same day (which creates a gap in our schedule).

This also applies to treatment appointments on the day of arrival that cannot be used due to late arrival (e.g. due to traffic jams, etc.).